Just Let It Go

That was my mantra chant at the Social Security Office Monday.

You might remember I mentioned in a previous post that I lost my social security card, called the main social security office and was told I could go to any local social security office, show my state issued photo Id and I would be entered into the social security system and granted a replacement card that would arrive through the mail within two weeks…However, when I arrived at my local social security office, stood in line for forty-five minutes just to get in the door, sat for another twenty-five minutes before I was called to the back room, granted a brief audience with the not so nice lady who very quickly escorted me right back out of the social security office with the instructions to “read the sign”, that I missed on the way into the office, but that very clearly states “we do NOT do card replacement requests here…you must go to either the office in Central Phoenix or North Phoenix…” Not a good experience with my local government office at all…

Fast forward to Monday…my daughter Shantel and I arrive at the Central Phoenix Social Security Office at 8:15 and see a small line in front of a door with a sign above it that read “Social Security Court Services” and another sign that read “Social Security Services with an arrow pointing to a much longer line forming on the other side of the building…now I know for sure I don’t need the court services ,so naturally I decided I needed to get in the longer line which we did. We stood in that long line for forty minutes when finally, a security officer came out and asked if anyone in our line was there for a replacement card or to make a name change….I put my hand up along with several other people who were promptly told we need to be on the other side of the building where card services is located…Are you kidding me…? We all quickly ran over to the other side of the building where we saw the small line in front of the sign that read court services in very large letters…and notice a much, much smaller sign that read card services…but now, that small line is wrapped around the building and overflowing into the parking lot…no fricking way I’m thinking to myself…but, I stay calm and start to chant to myself “just let it go…, just let it go…”

After thirty-five minutes in this new line, Shantel and I are finally admitted into the building and directed to the second floor where I was given my number and told to take a seat which we did and waited another fifty minutes before I was called to window eighteen. Once we were seated in front of the woman at window eighteen she asked to see my state issued photo Id and I handed her my driver’s licence. Then she asked me to confirm my address and my mother’s maiden name and made me swear under penalty of jail if I lied that everything I said was true and I am who I say I am…I did, she approved my replacement card and we were on our way.

We, and everyone else in that room, were only in front of the people at window 1-18 for all of five minutes. I, and I’m sure many others, spent two days and endless hours of frustration,  miles and miles of driving, many dollars worth of gas, not to mention the  traffic we added on the streets and pollution added to the air just to take a state issued photo Id (which we all know can not be obtained illegally if anyone wanted to get one…) to one of two specific locations and show it to someone behind a window to approve we are really who we say we are…what a mess that system is for one and all…!

I, being the manager of the universe I think I have to be sometimes…did make a suggestion upon my departure from window eighteen…that perhaps someone could make the suggestion of dedicating two windows, within every Social Security Office, throughout the state, for replacement cards and name changes, instead of making everyone go to one of only two locations…now is it just me, or does that sound like a plan that just might actually work and make everyone’s life a lot easier when dealing with our Social Security System…? Or, should I “just let it go…”

Stay Tuned!

2 Comments (+add yours?)

  1. Ellen Kaufman
    Mar 14, 2013 @ 15:14:02

    Your frustration is shared by many, they really need people like you to give more suggestions or better yet run the office. It seems like most of those workers are shuffling papers or in a copier room making themselves look busy until it is brake time or lunch time. Something needs to be done instead of wasting our taxpayer’s money on their salaries and making us wait and get frustated. Oh well, just let it go…. I suppose!!!!!!


  2. gotham girl
    Mar 15, 2013 @ 00:55:32

    And they wonder why people go postal! Unfortunately this problem is so huge you think what’s the use? But I would love for you to write a letter to the editor of the paper. I think you would feel better! 🙂 xoxoxo MORE


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