That 1%

While Bill and I were working one of our shifts in the Fee Booth/Nature Center at San Tan Mountain Regional Park this week, I encountered a woman who became my 1% of the public that came in pissed off, and wanted to spew her hate and discontent on the first person she came in contact with, which just happened to be “yours truly…” me!

This woman received a “failure to pay notice on her car because she came into the park, parked her car, and went hiking the trails without paying the $6.00 fee. When she returned from her hike, she stormed into the Nature Center waving her failure to pay ticket in the air, and without regard to any of the other customers in the Nature Center, she started her rant about how do we expect people to pay when the fee booth wasn’t open (we open at 8:00 a.m.) and she didn’t have the cash because if we knew anything… we would know that no one carries cash these days…

Bill was working with another customer who was buying an annual pass, so I mentioned to the woman that when people don’t have the cash, they can put their credit card information on the self-pay envelope and deposit it into the self-pay locked box, or I told her that if she uses the park often perhaps she might want to purchase an annual pass. Well, that set her off like a cannon, and she threw her arms up in the air and shouted “oh no, you are not going to force me to buy your annual pass”. I said ” I’m not trying to force you to buy anything, I’m simply letting you know how you can use the park without paying in cash”. At that point she tossed her credit card on the counter and said “just process this ticket and let me get out of here”. I ran her credit card which failed to go through twice then I let her know her card failed to go through. She said “well I have another one and stormed out the door to her car. When she returned she literally threw the card at me and said just get this ticket paid and let me get out of here and I will never be back here again. She went on to say “I pay taxes and you still want to charge me to walk around in your park”. I tried to let her know that San Tan is a county park and is not supported by any tax dollars. All park fees go directly towards the upkeep and maintenance of the park. I also told her that most of the staff working in the park are volunteers. She said “well your volunteering your time for the wrong place” and out the door she went!

What I wanted to say to that woman was ” I can see that you are having a really bad day, and we want our customers to come here to this park and enjoy the experience, and nature…, so I’m going to let this ticket be on me and I will take care of it for you because it just isn’t worth $6.00 to let this ruin your day or mine… so if you will just go out and try to spread a little joy into your surroundings instead of leaving here with all the anger, I will pay your ticket myself”. However, before I could get a word in edgewise, she stormed out shouting that she would never be back again. All I could get out was “I hope the rest of your day is wonderful”. Thank God it really is only 1% of the public that ever come in acting like that woman. When someone acts like that, it not only makes your day less fun, but I would think she had to have left there feeling miserable within herself… I can’t imagine anyone acting like that and feeling good about it… Just my thoughts..

But, on a happy note…

The very next day Bill and I made a trip to Scottsdale to pick up our medications. While we were there we stopped off in Fountain Hills to pick up our mail, and have a quick visit with our dear friends Holly and Chuck. Chuck wasn’t there because he was working. Holly was working too, but she works from home and we made arrangements to arrive at her lunch hour so we could get a short visit in with her.

Just before we had to leave to get back to San Tan, Holly surprised me with this adorable birdcage welcome sign she got me as a gift for our new winter home outside space when we get back to McDowell Mountain Regional Park in Fountain Hills.

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And check this out… it lights up! How cute is that! Thank you Holly. I just love it, it makes me smile every time I look at it…, and I love you too!

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And speaking of things that make me smile, we got the word from the East Side County Parks Superintendent that we are needed back at McDowell Mountain Regional Park in Fountain Hills. They are gearing up for their busy season… So, the Superintendent told the Supervisor here at San Tan that he needs to be ready to let us return to McDowell Mountain Regional Park by the end of October!

We were happy to come here to San Tan and help out while we could. But now we are anxious to get back to McDowell Mountain Regional Park, get settled in, and get our outside living space fixed up there, because that will be our winter home going forward.

Stay Tuned!

 

 

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4 Comments (+add yours?)

  1. Bill
    Oct 07, 2016 @ 22:05:15

    I wish you had the chance to give that lady her money back, but maybe it just wasn’t in the cards. So proud of you the way you handled the situation.
    Love you Bill

    Reply

    • beyondcinderella
      Oct 07, 2016 @ 22:28:08

      Thank you Bill. I wish I could have given her money back too…But I’m not even sure that would have helped this woman. Some people are just so angry at the world…they just take it out on anyone in their path whenever they get the chance. I just feel sorry for that woman, and hope she finds peace in her life at some point… Love you, Girly.

      Reply

  2. gotham girl
    Oct 10, 2016 @ 23:48:18

    Actually I’m surprised you haven’t encountered more like her…but if there is anyone that can diffuse a situation it’s YOU! Love and miss you!

    Reply

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