Kindness

As most of you know our daughter, Shantel, lost both eyes to cancer when she was two years old. If you follow my blog you also know how hard she has worked to become a strong, independent, contributing member of society. She is entitled to receive Social Security Disability benefits (which isn’t even enough to pay the rent and utility bill for her small one bedroom apartment), and she receives a small ($77.00) monthly food allotment which she can only use for what she can eat. She cannot buy personal care items, cleaning items etc. Only what she can consume… I don’t know how they expect anyone to live on that… And for those that say “get a job” well, again if you read and/or follow my blog, you also know how hard Shantel works at trying to “get a job”. She has two college degrees, and a licence to sell health, life, and medical insurance in the state of Arizona, and still she can’t get a full-time job even answering phones in a Call Center… But, Shantel is determined that she is not going to live on Social Security benefits for the rest of her life. She is tenacious, and she never gives up. She recently was offered a sessional position in a Call Center working through the end of the year, helping people choose the Medicare plan that is right for them… She gave up her Social Security benefits and food allotment card when she accepted this temporary position hoping it will turn into a full-time job, but if not, at least it will give her more work experience for her resume…

Bill and I could not be more PROUD of how hard Shantel works to be independent, and it just absolutely breaks my heart when I hear how sometimes people that she is forced to depend on to get her to and from work, to and from the grocery store etc. can sometimes be so unkind.

Shantel uses Dial-a-Ride when she can, meaning if she has the time to schedule Dial-a-Ride in advance… But, sometimes she is forced to use other transportation services like cabs, which are very expensive, so she recently started using Uber which only charges her $11.00 to take her to work and $11.00 to take her home from work as opposed to paying $28.00 for the same distance using a cab. And the $11.00 charge for Uber includes the tip!

Shantel told me Uber offers two types of services. Regular Uber and Uber assist. Uber assist drivers are trained to help people with disabilities and are required to offer to walk a blind person to their door. The only drawback to using Uber assist is that like Dial-a-ride, there is a bit of a wait time if you can’t schedule the service well in advance… Regular Uber drivers are not “required” to walk customers to the door. However, Shantel told me that every time she has used the regular Uber service, the driver has always offered to walk her to her door which she very much appreciates. One of the regular Uber drivers even told her that if she can’t get Uber assist in a timely manner not to worry about it because most regular Uber drivers will get out and assist a blind or disabled person to their door. He went on to say “if they don’t then they have to be a complete moron…”

Why am I sharing all this with you, you might ask? Well last week, Shantel was called into work early so she had no choice but to call the regular Uber service to take her to work. When she got off work that day, she needed to stop at the grocery store to get her food for the following week. She called the regular Uber service to take her from work to the grocery store. That driver walked her into customer services where she asked for someone to help her select her groceries. Then, after she purchased her groceries, she called for Uber assist but was told she would have a long wait time. Since she had some cold and frozen food in her bags she decided to call the regular Uber service. That driver, a woman, picked her up at the grocery store, drove her to her apartment complex and told her the ride was over and she needed to get her groceries and leave the car. Shantel asked the driver if she would help her to her door, which is approx 75 yards from the parking lot (not a real long way, but a long way for a blind girl carrying four bags of groceries, her purse, lunch bag, and trying to use her long cane…). The driver told Shantel it wasn’t her job to help her to her door and that if she wanted that kind of service she should have called Uber assist!

Now, I understand that that Uber driver wasn’t “required” to help Shantel…or any other disabled person… But for the love of God, what happened to kindness, understanding, empathy, and compassion for our fellow human beings…?

Both Bill and I have spent most of our lives doing things that “were not our jobs”, or were not our responsibility etc., but we always try to step up and do the right thing when we see someone in need.

I can’t even begin to explain how it made me feel when Shantel told me how hard it was for her to make her way to her apartment carrying four bags of groceries which made it impossible for her to use her cane so she had to try to follow the walkway with her foot until she got to her door. Then she had to put all the groceries down so she could find her key in her purse and open the door. Then she had to go back outside and try to make sure she found all her groceries off the door step because some food rolled out of the grocery bags… It broke my heart and still brings tears to my eyes as I write this just thinking about what all Shantel has to go through just to get through her day doing what so many of us take for granted.

I started writing this blog years ago, mainly for Shantel, as a way to document our lives for her so she can read back on our lives when I’m gone. BecauseĀ of course, being blind, photo albums would be of no use to Shantel.. But sometimes, like today, I share this story as a way to bring awareness to others of the difficulties people with disabilities face each and everyday, and to perhaps encourage you, if you don’t already, to step up and do the right thing next time you see someone in need, even if it is not your responsibility. It costs nothing to practice kindness!

Stay Tuned!

Advertisements

6 Comments (+add yours?)

  1. Bill
    Nov 05, 2016 @ 21:23:27

    I am so proud of Shantel , she does the things daily in life, doesn’t complain she just gets it done . When I heard about this, as one uber driver said , moron didn’t get out to help Shantel, it just rubbed me the wrong way.
    I just hope that this will be the last time I here something like this, yes all who are reading this are thinking that will never happen, you are probably right, but I still can hope
    Bill/Bro/Dad

    Reply

  2. Ellen Kaufman
    Nov 06, 2016 @ 01:06:42

    I so sorry ! Shantel has enough to deal without this other obstacle. My love to her and prayers for better tomorrows with better, kinder people in this world.

    Reply

  3. gotham girl
    Nov 06, 2016 @ 02:11:38

    This so infuriates me that I have NO words!!!

    Reply

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s

Wheeling It

On the Road Since 2010, Traveling Across USA & Europe With 12 Paws

The Brantley Blog

In the eyes of the law, we reach adulthood the day we turn 18 years old. God help anyone who actually believes that.

ChefDeHome Blog

Be a Proud Home Chef

the next few years

family life..with a unique perspective of motherhood

Gotham Girl Chronicles

a mixture of random musings...life in NYC...travel...photography...cycling

Blooming Burgh Boomer

Living An Active Full Life

%d bloggers like this: