Dial-A-Ride, Or Dial-A Problem

As many of you already know, our daughter, Shantel, is totally blind. She recently was hired at a large company, that can accommodate her computer needs, and she is currently in training for a new position that will allow her to take “live calls” regarding declined purchases and/or reporting fraud… She loves her job and looks forward to getting to work everyday.

Because Shantel is blind, and cannot drive, Bill and I help her out by paying $65.00 a month to Dial-a-Ride that is supposed to allow unlimited trips for her to travel to and from any destination throughout the Valley for $4.00 each way…

However that is not always the case. And what happened this past week, is but one example of what continues to happen over and over again. And, I’m sure this type of thing is not only happening to our daughter, but to many other people that depend on Dail-a-Ride throughout the Valley. In fact, I know for a fact, that the other two blind co-workers that Shantel works with report the same type of poor service from Dial-a-Ride.

Here is what happened to Shantel just today: She scheduled a 4:30 a.m. pick-up that would allow her to get to work at 6:00 a.m. (allowing for all the other folks that have to be picked-up and delivered along the route) but, keep in mind, that when you schedule your ride in advance, you are supposed to be guaranteed delivery to your destination “on time”. But, today, Shantel didn’t get to work until 6:25 when she is supposed to start at 6:00 a.m.

Of course Shantel was upset that she was late for work, due to circumstances beyond her control, and of course she called Dial-a-Ride the first chance she could to make a complaint. She explained the situation to the person taking her call, letting them know that the person that scheduled this ride should have to be put into the same position to lose their job as she is put into when they cause her to be late.

Shantel went on to tell the person taking her complaint that on the return trip home, her pick-up time was supposed to be 3:00 p.m. but Dial-a-Ride notified her that they couldn’t get there until 4:45 -5:00 p.m. So Shantel decided to take Lift ride service home (costing her $30.00). She had already been riding Dial-a-Ride since 4:30 a.m. and just wanted to get home at this point… I don’t blame her.

However, when she made her complaint, she was told the ride service was over 25 miles from her home  (which we have never been made aware of that making any difference ..) and “Rules are rules”,… and that perhaps she should move closer to work… then they hung up on her!!

Yes, this job is more than 25 miles from Shantel’s home, but that should not make any difference when we are paying a monthly fee to make sure she can get to and from her destinations on time… This is but one example of how our daughter, who is not the only person out there that could just sit home and collect Social Security Disability payments and food stamps every month and not work…, but wants to work, and earn her own way in life… but is met with more obstacles than you and I could ever imagine dealing with each and every day just to get to work..

There has to be a better way for people with disabilities that want to work to be able get to and from work safely, and  on time. Shantel can’t take a bus or light rail because that requires her being able to cross a street by herself, and because she lost hearing in both ears due to the chemo she received while being treated for the cancer that took her sight, she wears hearing aids in both ears so she is not able to pick up on the traffic surge when the light changes to cross an intersection safely, and now with the electric cars, she can not pick up on them at all.

Shantel, Papa and I continue be amazed at how hard you work to get to work… We love you and are so very proud of you, and we continue to pray that things get better for you and all people with disabilities that just want to work… Never give up on your dreams baby girl.

Merry Christmas!

 

 

 

 

 

 

 

 

 

 

 

 

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2 Comments (+add yours?)

  1. gotham girl
    Dec 15, 2017 @ 17:48:47

    Just mind blowing. You should send this to the editor of the Arizona Republic or whatever they call their newsletter these days. Hang in there Shantel…you have a lot of people cheering for you!!! Love you all!

    Reply

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