What ever happened to the days when people went to work, and did the job they were paid to do regardless if it is your dream job, or a job you are doing until you find your dream job? What happened to showing up to work everyday and providing the best customer service you can provide, because you signed on to give your best when you took the job you have now?
If you follow my blog, you know my husband, Bill, and I, have a daughter, Shantel, that is totally blind, but she has never let that get in the way of her living her life to the best of her ability each and everyday. She has a job in a call center, that just so happens to be in the customer service field, and she shows up everyday anxious to do her best to provide the best service she can for each and every call she takes.
The past two weeks Shantel has been working a lot of overtime, because the main call center for the company she works for is located back east, and they have been hit with extreme cold weather, that caused a lot of folks to not be able to make it into their jobs. So, all the east coast calls were rerouted to the Phoenix based call center where Shantel works. This caused Shantel to have to work ten-hour days, then deal with the two-hour Dial-a-Ride ride service two and from work. Dial-a-Ride is another whole nightmare story, in regards to customer service, but that will have to wait for another blog posting.
When I talked to Shantel today, she told me that last night she decided to treat herself when she finally got home from work, and use Uber Eats, to order her food and have it delivered to her. I Googled Uber Eats and found the following information. “Uber Eats is a food delivery platform that makes getting great food from your favorite local restaurants as easy as requesting a ride. Uber Eats is the easy way to get the food you love delivered” Shantel has used Uber Eats several times in the past with no problems. So, because she was tired, and just wanted to order her food, eat, take a shower, and go to bed so she could get up and do her job well again the next day, she called Uber Eats and placed her order. She told me she always tells them she is visually impaired, and needs to have her order delivered to her door. In the past, this has never been a problem. However, last night, the driver called her when she was in the parking lot of Shantel’s apartment complex, and told her she didn’t want to walk to Shantel’s door with the food because it was too dark… She told Shantel she would leave her food order in the parking lot and left!! There is no way Shantel could have ever found her food order in the parking lot, and there is no way she should ever have to do that. Shantel called and made a complaint to the Uber Eats customer service line but they just told her “they will look into it”. I am beyond appalled at the lack of not only customer service by Uber Eats, but also the lack of common decency, for our fellow human beings ,by the Uber Eats delivery driver that told Shantel she would leave her food order in the parking lot and left, even though she knew Shantel is blind. If that woman was afraid to deliver the food order to Shantel’s door in the dark, perhaps she shouldn’t be working for a delivery service at night!
Shantel has also used Grubhub, which is another food deliver service, and found them to have excellent door delivery service. However, Grubhub doesn’t deliver from some of Shantel’s favorite restaurants.
Of course as her mother, I’m always upset when I hear about some of the obstacles Shantel has to deal with in her daily life. I know we all face obstacles in our lives, but sometimes I just think Shantel gets her share, and then some… However, being the beautiful, old soul ,that she is, Shantel never lets any of it get her down. She just keeps on going ,and makes the very best of what she has to work with… I asked her what she did for dinner last night since it was late, and her food order (that was already paid for) was left somewhere in the parking lot, and it was too late to start cooking dinner…? She laughed, and said “lucky for me, I found a can of soup in the cupboard”.
That’s our girl! We love you Shantel.
Stay Tuned!
